Support
Returning and Exchanging Products through Distributors
Searching for Distributors
1
Look for your local distributor who can help you with troubleshooting.
RetailersNeed Assessment
2
Distributors will notify Brook Customer Service after assessing your warranty needs.
Returning or Exchanging Products
3
Return your defective product to the distributor and receive a brand-new product.
Returning and Exchanging Product through Brook
Fill Out Technical Support Forms
2
If troubleshooting is unsuccessful, please fill out a technical support form on the bottom of the FAQ page.
Brook Need Assessment
3
Brook Customer Service will, after assessing your warranty needs, notify local distributors to contact you.
Returning or Exchanging Products
4
Return your defective product to the distributor and receive a brand-new product.
Returning and Exchanging Products through Distributors
Searching for Distributors
1
Look for your local distributor who can help you with troubleshooting.
RetailersNeed Assessment
2
Distributors will notify Brook Customer Service after assessing your warranty needs.
Returning or Exchanging Products
3
Return your defective product to the distributor and receive a brand-new product after relevant fees have been given to the distributor.
Returning and Exchanging Product through Brook
Fill Out Technical Support Forms
2
If troubleshooting is unsuccessful, please fill out a technical support form on the bottom of the FAQ page.
Brook Need Assessment
3
Brook Customer Service will, after assessing your warranty needs, notify local distributors to contact you.
Returning or Exchanging Products
4
Return your defective product to the distributor and receive a brand-new product after relevant fees have been given to the distributor.